Privacy Policy

Meta Materials Circular Markets Private Limited ("MMCM", "we", "our", or "us") is committed to protecting and respecting your privacy. MMCM owns, develops, and manages MottoFlip, a digital platform accessible through its website and related applications (collectively, the "Platform").

MottoFlip is an online platform that enables vehicle owners to obtain an indicative value of their end-of-life vehicles and connect with Registered Vehicle Scrapping Facilities ("RVSFs") or Registered Scrappers for the purpose of vehicle scrapping in accordance with applicable laws. The Platform facilitates the interaction between Users and Registered Scrappers but is not a party to the sale transaction between them. This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information and vehicle-related information when you access or use the Platform and its related services (collectively, the "Services").

By accessing or using the Platform or the Services, you acknowledge that you have read, understood, and agree to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should refrain from accessing or using the Platform and the Services.

Information Collection and Use

We respect your privacy and collect only such personal information as is necessary to provide and improve the Services offered through the Platform. We collect information that you voluntarily provide when you register on the Platform, submit inquiries, request an indicative valuation of your vehicle, or choose to connect with a RVSF. The information we may collect includes:

• Personal information, such as your name, mobile number, email address, postal address, and any other contact details you provide;
• Vehicle information, including the make, model, registration number, manufacturing year, fuel type, ownership details, condition of the vehicle, and any other information required to provide an indicative valuation or facilitate the scrapping process;
• Supporting documents, such as proof of identity, proof of ownership, registration certificate, or other documents voluntarily uploaded by you to facilitate the services;
• Transaction and communication information, including your requests, inquiries, communications with us or registered scrappers, and records relating to the services;
• Technical and usage information, including IP address, browser type, device information, operating system, cookies, and information relating to your use of the platform; and
• Any other information voluntarily provided by you while using the platform or communicating with us.

This information is used for specific purposes, including:

• Providing an indicative valuation of your vehicle;
• Connecting you with one or more RVSF based on your request;
• Facilitating communication between you and RVSF;
• Verifying your identity and vehicle ownership where required;
• Responding to your inquiries and providing customer support;
• Operating, maintaining, improving, and securing the Platform and the Services;
• Complying with applicable legal and regulatory requirements;
• Generating aggregated or anonymized analytics to improve our products and services; and
• Sending service-related communications, updates, and, where permitted by applicable law, promotional or marketing communications.

We will use your personal information only for the purposes described in this Privacy Policy or as otherwise disclosed to you at the time of collection. We will not use or disclose your personal information for any unrelated purpose without your consent, except where such use or disclosure is required or permitted under applicable law.

Sensitive Personal Data

In certain circumstances, we may collect and process sensitive personal data or information where it is necessary to provide the Services, verify your identity or ownership of a vehicle, comply with legal or regulatory obligations, or prevent fraud. Such information may include government-issued identification details, financial information required for processing payments or refunds, and any other information classified as sensitive personal data under applicable law. We collect such information only where necessary and implement appropriate technical and organizational security measures to safeguard it against unauthorized access, use, disclosure, alteration, or destruction.

Automatic Information Collection

When you access or use the Platform, certain technical information may be collected automatically through cookies and similar technologies. This information may include your IP address, browser type, operating system, device identifiers, pages visited, date and time of access, referring website, and other diagnostic and usage information.

This information is used to operate, maintain, secure, and improve the Platform, analyse usage patterns, diagnose technical issues, and generate aggregated statistics regarding the use of the Services.

Please note that this information is collected anonymously and does not personally identify you. We may combine this data with other anonymous data to create aggregate statistics about our Platform usage.

Data Sharing and Consent

We will not share your personal information with third parties except when it is necessary for providing Services or for fulfilling the intended purpose for which such information is provided by the User, in which case the User's consent is implied.

For any sharing beyond these purposes, we will seek explicit consent from the User. You have the right to withdraw your consent at any time.

We may, at our discretion employ, contract, or include Third Parties external to itself for strategic, tactical and operational purposes. Such sharing of Information is governed by contractual agreements that are in compliance with applicable regulatory jurisdiction, our Privacy Policy and any other appropriate confidentiality and security measures.

We may also share information:

• With government agencies, administrative bodies, authorised law enforcement agencies, courts, regulators, or other governmental authorities where required under applicable law, or pursuant to valid legal process.
• With RVSFs selected or requested by you for the purpose of evaluating and processing your vehicle for scrapping;
• With our group companies, affiliates, business divisions, service providers, contractors, and professional advisors on a need-to-know basis for operating the Platform, customer support, analytics, security, compliance, audits, fraud prevention, and business continuity;
• With payment service providers, communication service providers, cloud hosting providers, and other technology partners engaged to support the Services; and
• In connection with a merger, acquisition, restructuring, sale of assets, or other corporate transaction, subject to appropriate confidentiality obligations.

We reserve the right to disclose your personal information to comply with legal obligations, defend against legal claims, or protect our rights or others. We may also anonymize your personal information for research or statistical purposes.

We may also use anonymized or aggregated information for research, analytics, business intelligence, product improvement, and statistical purposes.

Cookie Policy

Cookies are small text files that are stored on your device when you visit the Platform. They help us recognize you when you return to our Platform and remember your preferences. We may use cookies and similar tracking technologies to enhance your user experience and provide personalized features. By continuing to use our Platform, you consent to our use of cookies.

You may choose to disable or manage cookies through your browser settings. However, disabling cookies may affect the availability or functionality of certain features of the Platform.

Governing Law and Jurisdiction

This Platform is governed by the laws of India. If you access our Platform from outside of India, you do so at your own risk and are responsible for complying with applicable local laws. Any legal disputes arising from your use of our Platform will be subject to the exclusive jurisdiction of the competent courts at Mumbai, Maharashtra, India.

Personal Account

If you create an account on the Platform, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account and computer. You agree that you are responsible for all activities conducted through your account. You must promptly notify us of any unauthorized access or suspected compromise of your account credentials.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide the Services, and/or as required by law. Once your account is deleted or closed, we will retain your information in accordance with our record retention policies, which comply with legal and regulatory requirements.

Since MMCM operates across multiple verticals and service lines, we may retain certain data to maintain unified records, prevent fraud, support audits, comply with regulatory requirements, and enforce our legal rights, even after your account is closed, where permitted by law.

We will delete your personal information when it is no longer needed or upon your request.

Data Security

We take the security of your data seriously. We utilize a variety of commercially reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, passwords, and physical security controls.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. Like all internet platforms, there is a risk that unauthorized third parties may unlawfully intercept or access transmissions. We are also not responsible for the security practices of third-party websites you may access through our platform.

Data Privacy Rights

You have the right to:

• Access Your Personal Information: You can request access to the personal information we hold about you.
• Correct Your Personal Information: If you find any inaccuracies in your personal information, you can request corrections.
• Delete Your Personal Information: You can request the deletion of your personal information, subject to legal and regulatory requirements.
• Withdraw Consent: You can withdraw your consent to the processing of your personal information, subject to legal and contractual limitations.
• Request information: You may request us to provide information regarding the processing and sharing of your personal information.
• Complaint: If you have any issues, you may lodge a grievance regarding the processing of your personal information.

Please note that withdrawing consent may limit our ability to provide certain services. We shall have a right to not render services for want of such personal information of Users.

Advertising and Marketing Practices

We may send you service-related notifications and, where permitted by applicable law, promotional communications relating to our products or services. You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

We may engage third-party advertising companies to serve advertisements on our Platform. These third-party advertising or analytics providers may use cookies or similar technologies to deliver relevant advertisements or measure campaign effectiveness. Such providers will not receive your personal information except as permitted by applicable law.

Third-Party Services / Third-Party Links

We engage other companies to perform certain functions and/or services for our customers. Examples may include processing payments. The user's contact and financial information may either be collected by or shared with such third parties as necessary, and in some cases, the information may be retained or used by such third parties. Where third-party service providers process personal information on our behalf, they do so under contractual obligations requiring them to maintain appropriate security and confidentiality standards.

Our Platform may include links to third-party websites that are not operated or controlled by us. These links are provided solely for your convenience.

Please note that we do not endorse or take responsibility for the content, policies, or practices of these external sites. Please be aware that the privacy policies of these third-party websites/applications/platforms may differ from ours. We encourage you to review the privacy policies of any linked websites/applications/platforms before providing your personal information. We are not responsible for the content or practices of these third-party websites.

Payment Gateway

We prioritize the security of your payment information. Where payments are facilitated through the Platform, payment information is processed through secure third-party payment service providers. MMCM does not store complete payment card details on its systems unless required by applicable law or payment regulations. The processing of payment information shall also be governed by the privacy policy of the relevant payment service provider.

Chargeback Policy

If you believe there has been an error in processing your payment or if you dispute a charge, please contact our customer support team immediately at info@mmcm.in. We will promptly investigate the matter and provide a resolution.

Unauthorized Chargebacks

If a chargeback is initiated against your account without a valid reason, we may charge a fee to cover the costs associated with the dispute. Additionally, we may restrict your future access to our services or products.

Preventing Chargebacks

To avoid chargebacks, please ensure that you have sufficient funds in your account before making a purchase and carefully review your transaction details. If you have any questions about your payment, please contact us before initiating a chargeback.

Severability

Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under Applicable Laws. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.

Children Information

The Platform is intended only for individuals who are legally competent to enter into binding contracts under applicable law. We do not knowingly collect personal information from individuals under eighteen (18) years of age. If we become aware that such information has been collected inadvertently, we will take appropriate steps to delete it.

Contact Us

If you have any questions about our privacy practices, wish to access or correct your personal information, or want to request the deletion of your data, please contact our grievance officer with a thorough description, and we shall endeavor to resolve it.

Grievance Officer

Please find below the details of the grievance officer:

We are committed to maintaining the accuracy of your information and will make reasonable efforts to respond to your requests in a timely manner.

Please note that we may update this Privacy Policy from time to time to reflect changes in our legal obligations, business operations, or the Services. Any updated version will be published on the Platform and will become effective from the date of publication unless otherwise stated.